COVID-19

UPDATE-4/2/2020 WESTPARK FAMILY CLINIC

In an ongoing effort to keep people safe the following is being implemented at the Westpark Family Clinic:
1) All clients and staff at both Mountainlands Health Clinic and WBH will be screened at the South Entrance. (the north entrance is locked)
2) Mountainlands Patients: If anyone is screened and is sick, they will go up the south stairs to the second floor (the sick waiting area which was our previous group room)
Wasatch Behavioral Health Clients: If you are sick, you will be asked to go home and your provider will do a tele-visit with you.
3) If you are not sick, and coming to work or using the pharmacy you will go through to the north stairwell and go up those stairs
4) You only need to be screened 1 time per day. Mountainlands will give you a sticker that allows you to bypass additional screenings if you come in and out of the building.

Information for our Clients and Community Regarding the Coronavirus

At Wasatch Behavioral Health, we are seriously concerned about the health of our staff,  clients, and the general public. We are taking continued measures aimed at providing maximum safety for our staff and those we work with while also maintaining our commitment to provide services for our community.

Our Buildings and Maintenance staff have been charged with additional cleaning and disinfecting measures at this time.

Everyone entering the building is encouraged to practice good hand sanitation, wash your hands when entering and leaving the building. Hand Sanitizer will be available thru-out our buildings.

In order to protect everyone, please stay home if you are feeling ill and have any of the following symptoms:

    • fever
    • cough
    • shortness of breath
    • and recent close contact with a COVID-19 patient or recent travel to an area where COVID-19 is active, then:

If your symptoms are mild, please stay home to protect others from illness and follow the CDC’s recommended guidance for self-care. 

Have cold symptoms and you’re not sure if you should be tested?

Call the Utah County Health Department HOTLINE and they will tell you what you should do:  844-442-5224.

For the most up-to-date information about the novel coronavirus, check the following websites:

Intermountain Healthcare

Centers for Disease Control and Prevention (CDC)

World Health Organization (WHO)

Utah Government Site

Information about specific WBH Programs and Services:

UPDATE-4/2/2020 WESTPARK FAMILY CLINIC

In an ongoing effort to keep people safe the following is being implemented at the Westpark Family Clinic:
1) All clients and staff at both Mountainlands Health Clinic and WBH will be screened at the South Entrance. (the north entrance is locked)
2) Mountainlands Clients: If anyone is screened and is sick, they will go up the south stairs to the second floor (the sick waiting area which was our previous group room)
WBH Clients. If you are sick, you will be asked to go  home and wait for a phone call from your provider who will do a tele-visit with you.
3) If you are not sick, and coming to work or using the pharmacy you will go through to the north stairwell and go up those stairs
4) You only need to be screened 1 time per day. Mountainlands will give you a sticker that allows you to bypass additional screenings if you come in and out of the building.

May 2020

All programs. Special cleaning and sanitation procedures are in place to help protect the health of our clients and staff. Please help protect everyone by staying home if you are not feeling well or have been exposed to someone who is ill. Our Buildings are generally open; however, we continue to provide as many services as possible using telehealth in order to protect the health of our clients and staff.

American Fork Family Clinic is open although services are being provided over the phone when possible to protect the health of both our clients and staff. In person appointments are still available although please stay home and reschedule if you are not feeling well or have been exposed to someone who is sick.

Aspire Academy is still accepting new admissions. Please send referral information to jfagnant@wasatch.org.

Giant Steps is currently not running classes and our autism specialists are working on distance learning options. We are also reaching out via telephone to help support all our families. Please call Michael King at 801-319-2508 as opposed to our regular number in the meantime if you have any questions.

The Charity Dinner and Auction Fundraiser originally scheduled for March 26 will be rescheduled for a later date. Watch for more information about that!

Medical Services. Open, however using telehealth where possible and appropriate. We continue to meet with clients in our various clinics when necessary and are using increased cleaning and sanitation to reduce exposure. Please call and reschedule your appointment if you are feeling ill.

Mountain Peaks Clinic is open.  Call ahead to see if your services can be provided over the phone if you are interested in that.

New Vista is still staffing new admissions. Applicants appropriate for the program will be admitted once services resume.

Payson Family Clinic is open. Many services are being provided over the phone.

Provo Family Clinic. We will remain open at this time. All efforts are in place to limit the number of clients in our waiting room and other areas. This includes staggering appointment times and providing telemedicine appointments as much as possible. We can also provide services by phone. We will not use tablets for doing Y/OQ’s. We ask anyone feeling ill: cough, fever, etc. to refrain from coming in the building. We are doing extra surface and high touch area cleaning and have gallons of hand sanitizer around!

Psychological Assesment Services and Testing. Open, however using telehealth where possible and appropriate. We continue to meet with clients in our various clinics when necessary and are using increased cleaning and sanitation to reduce exposure. Please call and reschedule your appointment if you are feeling ill.

Stride: We will continue to run our programs but with intensive efforts to meet social distancing guidelines and frequent disinfecting high touch surfaces. We will be limiting group sizes to 10. We are providing transportation still but will pick up and drop off clients at homes instead of schools or drop off locations. Again, do not send any children with cough or fever, etc. Program hours will remain the same. Our American Fork Program that has been at Forbes Elementary will be meeting at Provo Family Clinic until schools re-open.
Supported Housing Services. Open for business as usual although special cleaning and sanitation procedures are in place to protect the health of our clients and staff. Call in to find out about getting services over the phone instead of coming in.
Vantage Point. Open, however we are requesting that you not  bring your kids to Vantage Point if they are coughing and or have a fever. If your child has a cold or is sick, they will need to be cleared by their Primary Care doctor before coming to Vantage Point.
Wasatch County Family Clinic is open and providing services. Where possible we will be using computer based telehealth services and/or telephone to provide treatment. Providing in-office services to those desiring to come in.
Wasatch House (Clubhouse). Wasatch House is currently open to provide social support for members who are not symptomatic and with appropriate social distancing and hygiene requirements. However, due to recent restrictions by the Utah County Health Department on Food Service establishments, we are not currently providing lunch. Evening and Saturday Social Recreation activities have also been suspended until this crisis is resolved.
Westpark Family Clinic is open and providing services. Therapists are providing services via phone calls when possible to protect the health of both our staff and clients. Call the front desk to find out more about this.
Xcel: The exact same as Stride however we have adjusted our hours to be 10 am to 2 pm. This allows us to provide a bit longer service and finish sooner so that Stride and other programs can run afterwards, thus preventing groups larger than 10 to be in our facilities at the same time.
Feeling anxiety and stress over the COVID-19 Outbreak?

Those feelings are very normal right now. Here are some ideas for coping with stress.

If your feelings are becoming intense, to the point where you are experiencing a crisis situation or thinking about hurting yourself, please call the Utah State CrisisLine at:

(800) 273-TALK (8255)

Utah County Health Dept Hotline (844) 442-5224
Emotional Health Relief Hotline (833) 442-2211