Frequently Asked Questions about the Promise Program

1.       How do I sign up for the Promise Program?

A: To be admitted to the Promise program, an assessment must be completed by intake staff at Wasatch Behavioral Health located in Provo at the Health & Justice building. During the assessment you will meet with a counselor and be assessed if outpatient SUD services are needed. Click here for more information on the assessment process.

2. What insurances do you take?

A: We accept Medicaid and the ACO’s (Accountable Care Organizations): Select Health Community Care, Healthy U, Steward Health Choice and Molina.

3. What is the cost of treatment?

A: The cost varies based on the program you are referred to. Promise offers both intensive outpatient (IOP) with 9-20 hours of treatment and General outpatient (GOP) with 1-8 hours of treatment. You are billed for each service you are provided while in treatment (e.g., therapy, psychoeducational groups, UA’s, etc.). Medicaid does cover the cost of most services and we provide an income-based sliding fee scale to subsidize those fees that are not covered. For additional questions regarding costs of treatment, you may call our staff in the billing department, Brenda (385) 268-5011 or Denise (385) 268-5010.

4. How long does treatment last?

A: Treatment at the Promise program is individualized and progression through the program is based on each individual’s needs and progress. Furthermore, research shows that those with SUD who attend treatment with greater intensity, frequency, and length of stay maintain recovery gains at a higher percentage than those who do not. So the longer you may be in the program, the greater your odds are for maintaining long term recovery. At Promise we take this into account and want to give you the best experience while in treatment as well as set you up for success in recovery and life post treatment. That being said, IOP typically lasts persons on average 90-120+ days, and GOP typically lasts on average 90-120+ days as well. If you are assessed and start treatment at the GOP level, the typical treatment stay often increases to 90-180+ days. Again your journey through the program is unique as it is built upon your needs and strengths.

5. What are the hours of your program?

A: The Promise program is open Monday through Thursday 8:00 a.m. to 6:00 p.m. On some days the program is opened later (past 6pm) to accommodate later individual appointments and evening groups for GOP.

6. What will I be doing in treatment each day?

For those in IOP, you will attend 2- 3 groups a day that includes both psychoeducation classes and Group therapy. In GOP, you will attend 1-2 nights of psychoeducation classes, and one night of Group therapy. To learn more about these groups/classes please refer back to the Promise Program page and scroll down to where it outlines what you will do in classes and group therapy. Additionally, you will work with a therapist and Case manager and will attend appointments usually on a weekly or bi-weekly basis with these counselors outside of group and class times. Lastly, you will be asked to provide random drug tests (UA’s) at the Health and Justice Building in Provo as part of your treatment. Click here to learn more about the UA Lab.

7. What types of therapy do you offer?

A: Promise employs several therapists who have had various trainings that allow them to provide the most up to date evidenced based therapy to support clients with their mental health and substance use disorder needs. Therapy that is offered at the program includes Cognitive Behavioral Therapy (CBT); Dialectical Behavioral Therapy (DBT); Motivational Interviewing; Relapse Prevention Therapy; EMDR (Eye Movement Desensitization and Reprocessing); Gottman Family therapy; Integrated Treatment for Co-Occurring disorders; Solution Focused Therapy; Mindfulness based approaches; Acceptance Commitment Therapy; Psychodynamic psychotherapy; Seeking Safety; and Sand tray.

8. Do I have a problem with substances? How do I know if I need substance use treatment or not, or just some individual counseling?

a: In general, you may need formal SUD treatment services if your personal efforts to stop use and not reuse have not worked and/or if your current engagement in interventions (e.g., individual counseling, 12 Step meetings, church, etc.). Additionally if you are worried about your use, its impact to your life, and/or if you have engaged in unsafe behaviors because of use (e.g., driving while altered, missing work, etc.) you may have a problem that warrants a screening. Lastly, if someone you trust who cares about you is recommending you need more and/or you have issues with the law, it is a good indication you may need treatment.

If you are unsure, our assessment process at the Health & Justice Building (mentioned in question #1) is designed to help you sort this out and will make recommendations for services based on that interview. If you do not meet criteria for formal SUD treatment, recommendations will be made for other services that can be most helpful to you with what you are dealing with (e.g., individual counseling, community group support meetings, psychoeducation about substances and impact to life, etc.).

Click here for a list of brief screening questions to assess if formal SUD treatment is needed.

9. What does it mean, Gender Specific Treatment? Does it include for persons who are LGBTQ+?

a: The Promise program is a program for adult women to specifically address the unique needs of women with SUD. Research supports that gender specific treatment for women is the gold standard of treatment for women with many documented benefits including increased rates of retention in treatment and success in recovery.

Wasatch Behavioral Health and the Promise program are LGBTQ+ inclusive. If you have any questions if this program is a fit for you and how you identify, please reach out to our program and we can answer any questions you may have.