RECEIVING CENTER AND RECOVERY OUTREACH CENTER (ROC)

1175 E. 300 N.  
Provo, UT 84606

Meet our staff at the Receiving Center.  


Receiving Center

The WBH Receiving Center and Recovery Outreach Center (ROC) provide crisis mental health services to all age groups in Utah and Wasatch Counties. Our goal is to provide immediate access to mental health evaluations and consultations to the people in our community.

We partner closely with local law enforcement and can provide Mobile Crisis Outreach (MCOT) services when needed.

The Receiving Center and the ROC are staffed with master level therapists and peer support specialists round the clock who are trained to respond to suicide and other crisis mental health issues.

Adults may stay at the WBH Receiving Center for up to 24 hours while youth may be referred to Vantage Point (when appropriate).


VANTAGE POINT (Youth Receiving Center)
and Vantage Point North

Vantage Point
1189 E. 300 N.
Provo, UT 84606

(801) 373-2215

Vantage Point North
947 N 880 E
American Fork, UT 84003
(385) 268-5090

Vantage Point provides 24-hour a day, 7 days a week crisis residential services for male and female youth ages 10-17 who are at risk of becoming runaways (or are runaways) or experiencing serious parent-child conflicts at home.

Learn more about crisis services for children and youth
988 Suicide and Crisis Lifeline
Spanish 988 graphic

Individuals, with or without Medicaid,  experiencing a mental health  crisis may access Crisis Services by:

  • Calling the Suicide & Crisis Lifeline at 9-8-8. The previous Utah State CrisisLine is still operational too.  (800) 273-TALK (8255). Family members or friends may also call the Crisis Line if they are concerned about an individual and unsure of what to do or where to go for help.
  • Going to the Receiving Center for support and crisis behavioral health care. Open 24-hours a day. 1175 E 300 North in Provo. (on our Parkview Campus).
  • Going to the nearest hospital emergency room for evaluation.
Crisis Services

If you or someone you know needs support now, call or text 988 or chat 988Lifeline.org.
988 connects you with a trained crisis counselor who can help.

MCOT  (Mobile Crisis Outreach Team)

Mobile Crisis Outreach Teams provide support to individuals and families in the community, at times partnering and responding with law enforcement. Where possible crisis mental health services are facilitated at the Recovery Outreach Center, but there are occasions where emergent mental health services need to be provided to community members in their home or place of crisis. Regardless of a person's insurance, mobile mental health services can be provided. Please talk with our crisis line staff to inquire further about this resource for you, a loved one or someone you may be concerned about.

Intensive Residential Treatment (IRT)

IRT is a residential care/treatment program to help adults with chronic mental illness by providing resources, services, and opportunities as an alternative to psychiatric hospitalization.  IRT is a 16 bed residential facility serving both men and women.  IRT is staffed with 24-hour, 7-days a week personnel including a nurse.  Services provided include:  assessment, individual therapy, group therapy, skills development, case management, day treatment, and medication management.  A psychiatrist makes rounds bi-weekly and is available on-call, 24-hours a day. At this time, IRT admissions must be initiated following a crisis evaluation. Call  (801) 852-3320 for more information. 

Inpatient Services

Inpatient services are provided to Medicaid clients in Utah County by contracts with several local hospitals: Utah Valley Regional Medical Center (Provo), Provo Canyon Behavioral Hospital (Orem), and Mountainview Hospital (Payson).

Utah State Hospital (USH)

The Utah State Hospital operates under the direction of the Utah Department of Human Services and provides longer term care and more intensive treatment for individuals.  Referrals to the Utah State Hospital are made by Wasatch Behavioral Health (or other local community mental health centers in Utah) or by a Utah State District Court Judge (for forensic units).   Wasatch Behavioral Health provides a staff liaison to both the Adult and Child/Youth programs to monitor progress and assist with discharge planning and follow up care. Both Utah and Wasatch counties are allocated a limited number of USH beds according to population census.